Eight Tasks That You Should Delegate to Your Employees
Delegation doesn’t have to be an all or nothing deal. You can choose which tasks to delegate, and provide procedures for your employees to follow, so that they have appropriate guidelines and can be successful.
In this post, we’ll explain which tasks you should be delegating to your employees, so you can focus on executing larger goals.
In the retail industry, scheduling shifts and managing time-off requests can easily take a large amount of time each week. In other customer-facing industries, scheduling client meetings can be a headache. Either way, delegating this to a manager will save you time. The manager can even optimize this practice by using a scheduling app to book client meetings, schedule services, or let employees manage their time-off requests.
When promoting your business, you should be involved in the overall brand message, but not the marketing execution. If you have a strong marketing team, you can cast the vision and allow them to do the copywriting, web design, social media, and email marketing newsletters, just to name a few examples.
3. IT Support
Updating software systems and troubleshooting technical issues requires a significant amount of time. Your company must be up-to-date with the latest systems to be secure, but you don’t have time to keep up with all the changes. By having a dedicated IT manager, your employees will know who to go to when they need help, and you can rest assured that your systems are being maintained properly. If your company is small, consider outsourcing this task to a third-party company.
4. Administrative Tasks
Administrative tasks like booking a business trip, scheduling meetings, delivering deposits to the bank, collecting customer payments, and paying bills can be easily delegated. It’s best to find someone who enjoys completing consistent (sometimes mundane) tasks and has an eye for details, as organization is key in an administrative role.
5. Managing Newer Employees
Although you should make time to welcome new employees to your company, when you get to a certain size, you can’t be the one handling their onboarding process. Many businesses hold a Q&A session at the end of onboarding to make sure new employees feel welcome, but you should provide additional resources. For instance, you could have a dedicated onboarding team that will answer detailed questions and help new hires get acclimated to their new roles.
Obviously, no business can grow without consistent sales, and by building a strong sales team you can expand your business faster. Due to this, you’ll need to trust your sales team because they are customer-facing and will be interacting with your customers to win business. In many cases, you can provide additional compensation so that your sales team is motivated to make more sales for your business. Ultimately, you should invest in your sales team, so that you don’t have to contribute to this area on a day-to-day basis.
7. Customer Service
If you have many customers, it can be daunting to support their every need. Put guidelines in place to ensure consistent customer service, and let your employees handle the rest. Of course, you can step in for large clients or check-in from time-to-time, but you shouldn’t be involved in the everyday customer relationship management.
A TD Bank survey of over 500 small business owners showed that bookkeeping was their least favorite task. Furthermore, the more hours business owners worked, the more draining the task seemed. As a business owner, you shouldn’t be stressed by the details, but you should always know what your numbers are. Hire a bookkeeper, and have them send you a weekly report of your cash flow and sales, and let them handle closing the books, accounts payable, and accounts receivable.
While delegating can be beneficial, it’s important to hire the right employees to grow your business. You need to be able to trust them to do the tasks you don’t have time to do, and that means giving up a little control. The goal is by delegating to employees you can trust, you can do what you’re best at and grow your business.
Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved, or otherwise endorsed by any of these entities.