From the Desk of Elissa Feldman,
Chief Marketing Officer
September 24, 2025

AI for Small Business: The 2025 Reality Check

Tags

  • Thought Leadership

  • Small Business

  • AI

  • Technology

I'll be honest: I used to roll my eyes at "AI transformation." Not because AI isn't powerful, it is, but because most of the hype assumes unlimited budgets, teams of data scientists, and customers who love talking to chatbots.

That's not the reality for most small businesses.

The Gap Between AI Hype and Reality

The biggest barrier to AI adoption isn't technology, it's translation.

We hear endless talk about AI "revolutionizing everything," but small business owners need real examples of how it can work for their restaurant, manufacturing shop, or e-commerce store. They can't afford experiments that "might" work. They need proven, affordable results.

Where AI Works Right Now

Here's where I see AI making an immediate impact:

  • Marketing ROI that's measurable – AI tests and optimizes everything from subject lines to ad copy, working 24/7 without adding headcount.

  • Content at scale without losing your voice – Use AI to draft product descriptions, social posts, and campaigns trained on your brand tone, not generic templates.

  • Personalization at scale – Dynamic websites, targeted emails, and custom ads based on customer behavior, without a huge team.

The Questions You Should Be Asking

Instead of "How do we use AI?" ask:

  • What marketing work eats up time but doesn't drive results?

  • Where are we guessing instead of using data?

  • Which touchpoints could be more personalized?

  • How much could we grow with better audience insights?

These lead to AI uses that actually boost ROI, not just add costs.

The Truth Most Won't Tell You

AI isn't cheap or plug-and-play. Your first try may not be perfect. But the winners aren't the ones spending the most, they're the ones using AI to double down on what already works.

AI is a tool, not a strategy. Your strategy should decide where AI fits.

The Competitive Reality

While you're debating AI, your competitors are testing it. Some will fail. Others will get better conversion rates, lower costs, and higher customer value—and they'll use that advantage to win your customers.

The question isn't if AI will change your industry. It already has. The question is whether you'll lead or play catch-up.

Start Smart, Not Big

Pick one problem that's costing you money. Solve it with AI.

  • Increase email opens by 25%.

  • Automate your social calendar while keeping your voice.

  • Optimize ad spend to lower acquisition costs.

Measure results. Then scale to the next opportunity.

People Still Win

Small business runs on trust, empathy, creativity, and judgment. AI should amplify those strengths, not replace them. The goal is more time for human work that matters: building relationships, telling your story, and innovating.

Bottom Line

AI is moving fast. You don't have to chase every trend—you just have to start.

  • Find where it can save time, cut costs, or drive growth.

  • Take one step. Measure. Adjust. Repeat.

The future isn't about becoming a tech company. It's about being a sharper, more customer-focused version of the business you already are.

Since 2008, Fora Financial has distributed $4 billion to 55,000 businesses. Click here or call (877) 419-3568 for more information on how Fora Financial's working capital solutions can help your business thrive.