Blog posts tagged with "Small Business Customer Service"

Boosting efficiency is a primary ambition of many business owners, but it can seem like an elusive goal to achieve.

As a small business owner, it’s impossible for you to take on every necessary task that’s needed to run your operations. Plus, you might not possess certain intricate skills, or it isn’t financially or logistically feasible for you to hire full-time, in-house employees for every role.

Businesses succeed when they have loyal customers that consistently buy their products or services. Without happy customers, it will be hard for your business to grow, because obtaining new customers is far more challenging than keeping your current customers.

When your small business is dealing with low cash flow because of outstanding invoices, invoice factoring can be a quick and easy solution. Keep reading to find out more about the benefits and drawbacks of invoice factoring, and whether it’s a smart choice for your business.

With so many daily responsibilities, it’s likely difficult for you to be an expert in all areas of running your small business. For example, you might not have substantial sales experience, and because of this it could be affecting the success of your business.  To help you improve your company’s sales strategy, we’re going to list some common sales mistakes that small business owners make, and tips to get on track, make more sales, and increase profit.

According to a report by Industry Week, over 25 million meetings are held each day in the United States, and it’s estimated that $37 billion is wasted each year on unproductive meetings. That’s a lot of money that your business could be using to grow your client list and improve your operations. While running a meeting may seem like a task that takes little preparation, the opposite is true. Running a productive client meeting takes time, preparation, and effort. To help you get started, we’ve compiled a list of eight ways you can master client meetings.

As marketing focus is increasingly shifting from offline to online, it’s becoming more difficult to master the digital world.

Even if you serve delectable food, you won’t attract consistent patrons if you don’t have quality customer service. In fact, according to a recent survey, restaurant customers prioritize delicious food, but quality of service is the next most important factor to them.

Customer service can make or break your business. While good customer service practices can boost your business’s sales, bad practices can alienate customers. Ultimately, it’s important to be aware of both.

The Better Business Bureau is one of the first consumer protection agencies, and it strives to foster successful relationships between businesses and their customers through complaint resolution and business training.  Their reviewing and rating system isn’t quite the same as pure review sites like Google or Yelp.  Due to this, there are a few ways that you can improve your Better Business Bureau rating that differ from raising your rating on traditional review sites.