Blog posts tagged with "Small Business Customer Service"

How to Collect Late Payments From Your Customers

June 22, 2020
As a small business owner, you rely on cash flow to keep your business afloat. Unfortunately, not all customers are diligent about paying their bills by the payment due date. When this occurs, you might find yourself in the awkward situation of needing to follow up with customers about their outstanding payments.

How to Keep in Touch with Customers During The COVID-19 Crisis

April 09, 2020
Over the past month, business owners nationwide have been economically and operationally affected by the COVID-19 crisis. Currently, in many states, non-essential businesses have been ordered to close to reinforce social distancing measures. Due to this, many business owners are struggling to maintain relationships with their customers. Without these relationships, it can be challenging to make sales during this time.

Revisiting The Mantra "The Customer Is Always Right"

March 07, 2020
Certain cliches have a way of working into our everyday language. Some tend to oversimplify important issues. “The customer is always right,” is a case in point. The sentiment is nice, but on face value, it’s misleading. Steve Jobs famously said, “Customers don’t know what they want until we’ve shown them.” So clearly, there are smart entrepreneurs who don’t consider their customers to be always right.

5 Tactics To Protect Your Small Business From Litigation

January 30, 2020
Most small business owners never expect to get sued. However, it happens more frequently than people know. There are no methods to eliminate the risks of litigation completely. It’s a prevalent aspect of society and one cost of doing business.

Holiday Customer Service Tips For Small Business Owners

December 04, 2019
As a business owner, you know great customer service is critical to long-term success. However, knowing something and acting on it are two different things. 

Leverage Online Reputation Management, Control the Narrative

December 04, 2019
Learning how to manage your online reputation properly is crucial if you want to portray your business in a positive light. The internet is your billboard to the world. Both new and current customers will look to your presence online to determine whether to start or continue doing business with you.

4 Ideas for Get to Know Your Customers Day

October 14, 2019
This Thursday, business owners around the nation will celebrate Get to Know Your Customers Day!

How to Determine Your Business's Buyer Personas

July 25, 2019
If you’re a small business owner, you can’t just be good at what you do. You (or someone you hire) also must be good at acquiring customers.

6 Social Media Mistakes Your Business Should Avoid

May 15, 2019
In today’s digital world, having a social media presence is necessary to sustain a thriving business. However, when you’re first starting out, it can be difficult to know how to grow your following and what rules you need to comply with on each platform.

How to Protect Your Business Against Negative Press

April 30, 2019
For better or worse, the explosion of social media into the mainstream fundamentally changed the industry of business public relations. It’s no longer possible to skate by unnoticed, seeking plaudits under controlled circumstances but otherwise avoiding the spotlight. If you want to succeed, you need to be highly visible online.