Blog posts tagged with "Small Business Customer Service"

The Benefits of a CRM and Marketing Automation Integration

November 06, 2017
Customer relationship management (CRM) and marketing automation software – they go together like peas and carrots, or peanut butter and jelly if that’s more your thing.

How to handle a social media mistake

October 18, 2017
When it comes to your small business, social media can either be your greatest asset, or it can be a major detriment. If your small business makes major social media mistakes, it could evoke negative publicity for your brand. Luckily, through consistent social media monitoring and a responsible strategy, you can successfully navigate through a crisis, and get your business back on track.

How to make improvements during Customer Service Week

October 04, 2017
Happy Customer Service Week! Without a thorough customer service strategy, it will be challenging for your business to prosper. You need the support of your customers to continue growing your business, which is why you should take time to ponder how you can improve upon your existing customer service tactics.

Creating content that your customers need

September 28, 2017
When marketing your business, it is important to consider how you can provide insight to your customers. While it is understandable that your primary goal is attaining sales, your content should be balanced. If your business content is solely sales driven, you likely won’t be as effective as you could be. That’s why you should focus on creating content that offers value to potential and existing customers. By producing content that will educate customers, they will trust you and view you as a valuable resource.

How to increase sales for your small business

September 20, 2017
As a small business owner, it is likely that you are constantly thinking about how to increase sales. While there are countless sales approaches out there, it is important to figure out which ones will work best for your business, and incorporate these methods into a unified business sales strategy.

How to Improve Your Business’ Online Reputation

September 15, 2017
In an age where nearly everyone has a smartphone, neglecting your online reputation can mean obsolescence at best and public image catastrophe at worst. A successful strategy for business reputation management will include managing customer complaints, online business reviews and content that shines a positive light on your business. Here are our top tips for improving your business’s online reputation.

Small business inspiration: how to achieve your business dreams

July 26, 2017
Feeling overwhelmed by your never-ending to-do list as a small business owner? When struggles and day-to-day problems arise, taking a moment to remember the “why” behind your business can be the ticket to get you back on track.

Marketing tip of the Month: Create a Twitter marketing strategy

July 21, 2017
With the evolution of technology comes many new opportunities for business owners to reach prospective customers. Businesses that were once only able to serve customers in local markets can now reach customers online around the globe.

How to Deliver a Stellar Presentation As a Business Owner

June 30, 2017
There are so many different aspects that make up a strong business owner. These components can be work ethic, creativity, leadership, financial knowledge, among a variety of others.

How to create a customer satisfaction survey

June 02, 2017
If you’re looking for ways that your small business can improve, why not ask your customer base? Creating a thorough customer satisfaction survey can help you connect with your patrons, and learn how you can better serve them.