Blog posts tagged with "Small Business Customer Service"

Revisiting The Mantra "The Customer Is Always Right"

March 07, 2020
Certain cliches have a way of working into our everyday language. Some tend to oversimplify important issues. “The customer is always right,” is a case in point. The sentiment is nice, but on face value, it’s misleading. Steve Jobs famously said, “Customers don’t know what they want until we’ve shown them.” So clearly, there are smart entrepreneurs who don’t consider their customers to be always right.

5 Tactics To Protect Your Small Business From Litigation

January 30, 2020
Most small business owners never expect to get sued. However, it happens more frequently than people know. There are no methods to eliminate the risks of litigation completely. It’s a prevalent aspect of society and one cost of doing business.

Holiday Customer Service Tips For Small Business Owners

December 04, 2019
As a business owner, you know great customer service is critical to long-term success. However, knowing something and acting on it are two different things. 

Leverage Online Reputation Management, Control the Narrative

December 04, 2019
Learning how to manage your online reputation properly is crucial if you want to portray your business in a positive light. The internet is your billboard to the world. Both new and current customers will look to your presence online to determine whether to start or continue doing business with you.

4 Ideas for Get to Know Your Customers Day

October 14, 2019
This Thursday, business owners around the nation will celebrate Get to Know Your Customers Day!

How to Determine Your Business's Buyer Personas

July 25, 2019
If you’re a small business owner, you can’t just be good at what you do. You (or someone you hire) also must be good at acquiring customers.

6 Social Media Mistakes Your Business Should Avoid

May 15, 2019
In today’s digital world, having a social media presence is necessary to sustain a thriving business. However, when you’re first starting out, it can be difficult to know how to grow your following and what rules you need to comply with on each platform.

How to Protect Your Business Against Negative Press

April 30, 2019
For better or worse, the explosion of social media into the mainstream fundamentally changed the industry of business public relations. It’s no longer possible to skate by unnoticed, seeking plaudits under controlled circumstances but otherwise avoiding the spotlight. If you want to succeed, you need to be highly visible online.

The Pros and Cons of Invoice Factoring

March 14, 2019
When your small business is dealing with low cash flow because of outstanding invoices, invoice factoring can be a quick and easy solution. Even though it can be frustrating to wait for customers to pay off their existing balances, invoice factoring can help you navigate this challenge.

How to Handle Spam Calls to Your Business

February 28, 2019
Spam calls are a common telemarketing tactic, but they can be disruptive to your business’s operations, annoying, and could even lead to fraud. If your business receives frequent spam calls, there are several approaches you can take to reduce spam calls, filter callers, and even stop them altogether.