Blog posts tagged with "Small Business Customer Service"

According to a report by Industry Week, over 25 million meetings are held each day in the United States, and it’s estimated that $37 billion is wasted each year on unproductive meetings. That’s a lot of money that your business could be using to grow your client list and improve your operations. While running a meeting may seem like a task that takes little preparation, the opposite is true. Running a productive client meeting takes time, preparation, and effort. To help you get started, we’ve compiled a list of eight ways you can master client meetings.

As marketing focus is increasingly shifting from offline to online, it’s becoming more difficult to master the digital world.

Even if you serve delectable food, you won’t attract consistent patrons if you don’t have quality customer service. In fact, according to a recent survey, restaurant customers prioritize delicious food, but quality of service is the next most important factor to them.

Customer service can make or break your business. While good customer service practices can boost your business’s sales, bad practices can alienate customers. Ultimately, it’s important to be aware of both.

The Better Business Bureau is one of the first consumer protection agencies, and it strives to foster successful relationships between businesses and their customers through complaint resolution and business training.  Their reviewing and rating system isn’t quite the same as pure review sites like Google or Yelp.  Due to this, there are a few ways that you can improve your Better Business Bureau rating that differ from raising your rating on traditional review sites.

Sustaining growth and profitability while simultaneously managing marketing campaigns, maintaining day-to-day administrative tasks, and ensuring a high-quality customer experience can be difficult for any company, let alone a small business. Fortunately, modern technology and strategies can significantly improve workforce productivity.

Today, it is rare for customers to visit businesses in-person to make inquiries. Due to this, it is imperative that your website is optimized, and is easy for customers to navigate. Many small business owners are utilizing live chat features, which gives them the ability to directly assist customers through their website in real-time. If you’re considering implementing a live chat feature on your business’s website, keep reading this post!

Winter is coming! If you live in an area that experiences winter storms, that means you could be faced with the inconveniences that come with inclement weather. Unfortunately, this can translate into reduced sales, which can negatively impact your business. Still, it is important not to simply give up and forgo all productivity. In this post, we’ll provide some simple tips that will allow you to remain constructive – even when winter weather gets in the way!

Customer relationship management (CRM) and marketing automation software – they go together like peas and carrots, or peanut butter and jelly if that’s more your thing.

When it comes to your small business, social media can either be your greatest asset, or it can be a major detriment. If your small business makes major social media mistakes, it could evoke negative publicity for your brand. Luckily, through consistent social media monitoring and a responsible strategy, you can successfully navigate through a crisis, and get your business back on track.