Blog posts tagged with "Small Business Customer Service"

With so many daily responsibilities, it can be difficult to master every aspect of running your small business. For example, you might not have substantial sales experience, making it difficult to grow your operations.

As business owner, finding and attracting new customers can be challenging. However, it’s even more difficult to keep your customers happy and engaged once you’ve won them over!

Starting a customer loyalty program can be a time-consuming, yet rewarding, project. It’s vital to make your existing customers feel valued. This is especially crucial this year, as businesses fight to stay afloat due to the COVID-19 pandemic. During these unprecedented times, you should strive to keep customers coming back to your establishment.

Over the past six months, business owners nationwide have been economically and operationally affected by the COVID-19 crisis.

When promoting your small business, you’ll probably try different strategies. From email marketing to sponsored social media posts, there are many ways to market your business and recruit new customers.

Unpaid customer invoices are an unfortunate, but sometimes inevitable, part of doing business. Although the experience isn’t pleasant, it’s still vital that you know how to appropriately collect unpaid invoices.

As a small business owner, you rely on cash flow to keep your business afloat. Unfortunately, not all customers are diligent about paying their bills by the payment due date. When this occurs, you might find yourself in the awkward situation of needing to follow up with customers about their outstanding payments.

Certain cliches have a way of working into our everyday language. Some tend to oversimplify important issues. “The customer is always right,” is a case in point. The sentiment is nice, but on face value, it’s misleading. Steve Jobs famously said, “Customers don’t know what they want until we’ve shown them.” So clearly, there are smart entrepreneurs who don’t consider their customers to be always right.

Most small business owners never expect to get sued. However, it happens more frequently than people know. There are no methods to eliminate the risks of litigation completely. It’s a prevalent aspect of society and one cost of doing business.

As a business owner, you know great customer service is critical to long-term success. However, knowing something and acting on it are two different things.