Blog posts tagged with "Small Business Customer Service"

When your small business is dealing with low cash flow because of outstanding invoices, invoice factoring can be a quick and easy solution. Even though it can be frustrating to wait for customers to pay off their existing balances, invoice factoring can help you navigate this challenge.

Spam calls are a common telemarketing tactic, but they can be disruptive to your business’s operations, annoying, and could even lead to fraud. If your business receives frequent spam calls, there are several approaches you can take to reduce spam calls, filter callers, and even stop them altogether.

When it comes to running a small business, anything that increases efficiency and productivity has the potential to directly improve your bottom line. If your business depends on customer appointments, scheduling, rescheduling, and modifying bookings can take up most of your day. Fortunately, a multitude of appointment scheduling software options are available to make this process easier and reduce the number of errors, double-bookings, and no-shows that you might currently be experiencing. We’ve sorted through the options to find seven that we think are worth exploring.

Chances are, your small business has received a negative review or comment online. Instead of panicking, be strategic when responding to online customer complaints with these eight suggestions!  

Even as many businesses continue to shift their communications online, there are still several reasons your business needs a phone line. Not only can this ensure your business’s professionalism, but it will also make it easier to get in touch with potential and existing customers.

Starting a customer loyalty program can be a time-consuming, yet rewarding, project. It’s vital to make your existing customers feel valued. If you don’t make this a priority, they make take their business elsewhere!

When you own a small business, finding and attracting new customers can be challenging enough — but keeping your customers happy once you’ve won them over is an ongoing struggle. While every business delivers a unique customer experience, keeping up with industry best practices and innovative solutions in customer service can help you hone your approach to ensure customers satisfaction.

Having great products is an integral part of running a successful business. However, when shipping those products, the packaging is going to be the first component that customers notice. Due to this, how you package and ship your products to customers is crucial. When you take time to package your products well, your customers are going to appreciate the extra effort, and might even recommend your company to their family and friends.

It happens to every business. A potential customer gets within a single click, email or call away from making a purchase. Then, they go dark.

In today’s digital landscape, excellent digital customer service is imperative. According to a study by McKinsey, companies who excel at digital customer service can increase customer satisfaction by up to 33 percent and generate savings of 25 to 30 percent by reducing call-center volume. On the other side, the Salesforce State of the Connected Customer report found that 73 percent of consumers and 78 percent of business buyers are likely to switch companies for inconsistent service levels.