Blog posts tagged with "Small Business Customer Service"

5 Mistakes You Might Be Making with Your Business's Brand

July 25, 2018
As you probably know, your small business’s brand will reveal to your customers what they can expect if they buy your products or services. Having a positive brand image can impact your business’s performance, because consumers won’t make purchases from entities that they view negatively. Plus, if you have a recognizable brand, customers will remember your business and potentially become loyal patrons.

Pros and Cons of Cold Calling

July 11, 2018
When promoting your small business, you’ll probably try different strategies. From email marketing campaigns to sponsored social media posts, there are many ways to market your business and (hopefully) recruit new customers. Notably, one approach that business owners have utilized for years is cold calling, which is when a business contacts an individual to share their sales pitch. It’s important to note that cold calling is unsolicited, and typically the phone call recipient hasn’t heard of the business that’s contacting them.

5 Customer Service Mistakes That Your Retail Business Could Be Making

July 03, 2018
With the importance placed on online reviews and social media, providing excellent customer service is more important than ever. According to research by Zendesk, 95 percent of people share bad customer service experiences with others, and also found that 88 percent of patrons have been influenced by a negative review while shopping. The bottom line: bad customer service could be detrimental to your retail business.

7 Reasons Why Product Reviews Matter for an eCommerce Site

July 02, 2018
If you aren’t giving your customers the ability to leave product reviews, you could be significantly hurting your conversions and sales – especially if you’re marketing to Millennials.

How to Write Off Unpaid Customer Invoices

June 28, 2018
Unpaid customer invoices are an unfortunate, but sometimes inevitable, part of doing business. While the experience isn’t pleasant, it’s still vital that you know how to deal with them.

4 Reasons Having a Clean Business Location is Crucial

June 19, 2018
There are numerous aspects that go into running a profitable, successful business. From helpful customer service to a sales strategy to financial management skills, there are many components that are required in order to operate a small business. In particular, having a clean business location is amongst the most crucial. If your small business is uncleanly, disorganized, or cluttered, it’s unlikely that you’ll be able to earn consistent customers.

5 Types of Software Solutions Needed to Streamline Your Business

June 14, 2018
Boosting efficiency is a primary ambition of many business owners, but it can seem like an elusive goal to achieve.

5 Tasks That Your Business Should Outsource

June 12, 2018
As a small business owner, it’s impossible for you to take on every necessary task that’s needed to run your operations. Plus, you might not possess certain intricate skills, or it isn’t financially or logistically feasible for you to hire full-time, in-house employees for every role.

5 Business Customer Service Books You Should Read

June 11, 2018
Businesses succeed when they have loyal customers that consistently buy their products or services. Without happy customers, it will be hard for your business to grow, because obtaining new customers is far more challenging than keeping your current customers.

The Pros and Cons of Invoice Factoring

May 30, 2018
When your small business is dealing with low cash flow because of outstanding invoices, invoice factoring can be a quick and easy solution. Keep reading to find out more about the benefits and drawbacks of invoice factoring, and whether it’s a smart choice for your business.