Blog posts tagged with "Small Business Technology"

Did you know that live chat is the highest-rated engagement channel? Live chat provides an instant response to customer’s questions, opposed to email, in which customers typically receive an automated response and might have to wait days before a representative gets back to them.

As a small business owner, each new hire matters. The right team will help propel your business forward, while the wrong team can cost you time and money. Regardless of your company’s focus, a good IT team can ensure that your business operates more efficiently, allowing you to expand your customer base.

An astounding number of people – 76.9 percent to be exact – select items online and place them in their carts, then abandon them at checkout. If you’ve watched this happen on your business’s website in live mode, it probably broke your heart, and the statistics say you aren’t alone. The good news is there’s plenty you can do to fix your process and earn more sales.

Banking services are essential to small businesses. In the past, business owners relied on local banks and credit unions, but the growth of the Internet has led to the emergence of online banks, which offer many distinct advantages.

Phishing is a serious threat to businesses. Just one click on a malicious email link by an employee can spread malware, put your company’s sensitive information in the wrong hands, and launch damaging cyber-attacks. The fallout from phishing can be detrimental, including damage to your company reputation damage, financial loss, and legal consequences.

A business website is crucial to reach a wide audience, showcase your products or services, and allow customers to easily learn more about you. When done well, a website can be a valuable part of your marketing plan and a way to make a perfect first impression on people who find you online.

When running a small business, it’s crucial that you establish competitive advantages over your competitors. One way to do this is to properly use technology to protect your business, optimize processes, and market your products or services, to name a few examples. Unfortunately, many small businesses fail to properly utilize and implement the appropriate technologies, which can affect their operations.

Boosting efficiency is a primary ambition of many business owners, but it can seem like an elusive goal to achieve.

It’s a known fact: all businesses are dependent on accurate accounting for success. Good accounting can mean lowered tax liabilities, better client relationships, and less headache in the long run. In fact, New York Times lists poor accounting as one of the main reasons that small businesses fail.

Investing in a quality phone system is one of the most fundamental productivity decisions your business will ever make. It’s pivotal that your business’s phone system is both reliable and affordable. Unfortunately, you may be unsure of how to select the best phone system for your operations.