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10 Customer Service Blogs You Should Read
December 17, 2018
Customer-Service-Blogs

10 Customer Service Blogs You Should Read

When you own a small business, finding and attracting new customers can be challenging enough — but keeping your customers happy once you’ve won them over is an ongoing struggle. While every business delivers a unique customer experience, keeping up with industry best practices and innovative solutions in customer service can help you hone your approach to ensure customers satisfaction.

Luckily, there are numerous customer service-focused blogs that can help you stay informed about customer service trends and best practices. To save you the time of sorting through all of them, we’ve compiled a list of ten blogs we think are worth bookmarking.

The Top 10 Customer Service Blogs for Business Owners:

1. Help Scout

Help Scout provides small businesses with tools to make customer interactions feel more human and personalized. Their blog is full of tips for how to grow your business, improve your customer service efforts, and integrate their product into your customer service strategy. They also focus on company culture, so make sure to check out their posts on this topic, regardless of your business’s industry.

Check out this post: 7 Ways to Improve your Online Customer Service

2. CustomerThink

CustomerThink is a global online community of business leaders who share the goal of creating profitable customer-centric enterprises. Their site attracts 150,000 visitors from over 200 countries each month and allows readers to sort through a host of helpful resources based on topic, type, or author.

Check out this post: Want to Transform Customer Experiences? Staple Yourself to Their Queries!

3. Desk.com

Desk.com is a support software solution that allows businesses to handle traditional customer communication as well as monitor and respond to social media inquiries. In conjunction with Salesforce, this customer service blog showcases posts related to small business best practices and real-life success stories. Since the authors understand your time is valuable, each post is well-organized and to the point.

Check out this post: What IS Customer Experience, Really?

4. ForeSee

ForeSee provides analytics systems for businesses to measure the customer experience and improve their outcomes. Updated every few days, ForeSee’s blog strives to provide a voice for the customer service community and educate professionals on the latest trends in improving the customer experience.  You can also read about real-world examples of how customers have implemented ForeSee’s software to improve results.

Check out this post: Customer Loyalty: How to Achieve the Customer Experience Golden Rule

5. Sprinklr

Sprinklr, used by 50 percent of Fortune 500 companies, is the world’s leading social media management system for enterprises. Their blog boasts countless articles on how you can use social media to connect with your clients, collect customer data, and enhance the customer experience.

Check out this post: How to Provide Better Customer Care on Social

6. Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations, working with businesses of all sizes to help them build loyal relationships with their customers. While his website contains a multitude of helpful resources, Shep’s Customer Service Blog provides practical information for impressing your customers and keeping them happy.

Check out this post: The 8 Elements of Customer Support Quality

7. Fonolo

Fonolo is the leading provider of cloud-based callbacks. Their blog — which is both informative and entertaining — shares strategies for improving your customer service approach. In addition to blog posts, the site contains educational infographics, photos, videos and webinars to support your ongoing customer experience education.

Check out this post: Why You Should Empower Your Customer Service Team

8. Zendesk

Zendesk offers customer engagement products across all channels to help businesses scale and meet their customer service needs. Their robust blog contains helpful customer service tips in addition to highlighting other companies’ success stories.

Check out this post: Support Your Support With Self-Service

9. Win the Customer

Modeled after his book Win the Customer: 70 Simple Rules for Sensational Service, Flavio Martins’ blog aims to give readers practical, powerful techniques for energizing the way they interact with the people who drive their business. As an award-winning customer service blogger, Flavio shares helpful strategies for using the customer experience to gain competitive advantage and customer loyalty.

Check out this post: 3 of the Most Common Customer Service Complaints

10. ClientSuccess

ClientSuccess provides products and services to help businesses achieve world-class client success, retention, and growth. Their blog, which updates with new posts every Tuesday and Thursday, contains engaging articles about how customer success leaders are making positive organizational impacts, solving real business challenges, and building a culture of customer success.

Check out this post: 5 Customer Success Leader Actions to Complete Before 2019

Conclusion: Start Reading Customer Service Blogs

Now that you have your reading list, you can leverage these blogs to stay up-to-date on the latest customer service technologies, trends, and best practices in an ever-changing business environment. Each customer service blog is updated regularly so you’ll always have new, relevant information at your fingertips. Happy reading!

Fora Financial

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved, or otherwise endorsed by any of these entities.

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Fora Financial is a working capital provider to small business owners nationwide. In addition, the Fora Financial team provides educational information to the small business community through their blog, which covers topics such as business financing, marketing, technology, and much more. If you’d like to see a topic covered on the Fora Financial blog, or want to submit a guest post, please email us at [email protected].