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Blog posts tagged with "Small Business Customer Service"


How Utilizing Voice of Customer Can Help Your Business Grow

April 27, 2017

Customers’ opinions can never be overemphasized in its importance, since it is pivotal in spurring business growth and overall success. “Voice of Customer” or “VoC” is a practice used to help better understand the customer’s concerns and expectations when interacting with a business. Utilizing VoC is essential in remaining relevant in a competitive business market.


5 Ways Text Messaging Can Help Your Small Business

April 18, 2017

As a small business owner, implementing new technologies can be a hassle. Regulations are tight, and information must be tightly protected. Unfortunately, this can often make it difficult to engage with your customers.


Marketing Tip of the Month: Utilize print marketing

April 14, 2017

Advertising your small business is an important part of generating new business. If you don’t put time and money into your marketing efforts, you’ll have a difficult time growing your customer base. While online and social have become increasingly popular, it is imperative that you don’t forget about print marketing.

Marketing tip of the month How to create and update a Yelp page

Marketing tip of the month: Creating and updating a Yelp business listing

March 27, 2017

We’re confident you’ve heard of Yelp – the platform where consumers can search for businesses, leave reviews and much more. Yelp is a helpful community for people looking to find the best restaurants, retail stores, doctors and other services. In addition to relying on the ratings of fellow Yelpers, they can leave their own input through the form of reviews, tips and pictures.


5 ways you’re hurting your business’s customer retention

March 22, 2017

While running a small business, it is understandable if you fall into a routine. Your business runs like a well-oiled machine – or so you may think. Although it is important that you find consistent techniques for conducting business, you may be doing your business a disservice by not reassessing certain areas of your business. Specifically, how different aspects of your business are affecting customer retention.


How to Define a Value Proposition That Converts

February 17, 2017

Do you know how many small businesses are able to get quality leads and conversions from their website? It’s not the design of their website or a phone number plastered across the top of their pages that screams, “CALL ME NOW!” One of the main reasons businesses are able to convert their website visitors into customers is the result of a good value proposition.


7 effective communication tips for business owners

February 15, 2017

As a small business owner, you’re likely always in communication with someone about your business operations. Maybe it is an employee, providing them with instructions. Or perhaps it is interacting with patrons, providing them with customer service. Regardless of the situation, it is imperative that you reflect on communication tips so that you can be an effective leader.


Use This Formula to Write Email Copy That Converts Every Time

January 30, 2017

As a marketer, nothing makes me happier than a formula or simple method that’s widely applicable (and successful). It can be time-consuming to constantly be A/B testing and searching for new methods to grab the attention of prospects. Luckily, there’s a foolproof formula that can immediately improve your email marketing.


5 reasons to consider mobile coupons for your business

January 20, 2017

Are you ready to take your business to the next level? It may be time to invest your time and finances into creating mobile coupons for your shopping-savvy customers.


Hotel business ideas for the holiday season

December 09, 2016

As the year comes to a close and the winter holidays are fast approaching, chances are your hotel is busy with a surge in customer reservations. If you’re located in a ‘touristy’ area, it’s likely that you’re especially booked for holidays like Christmas and New Year’s Eve.

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